KEY FEATURES
If you want to learn how to serve the population of more than 2.5 billion smartphone users worldwide, then this course is for you. Eazl’s Digital Customer Service Certificate Course introduces you to customer service in the smartphone era. In this course, you’ll authentically engage with your customers, diagnose and solve customer issues, and foster loyalty that results in increased revenue for your organization. You’ll learn how to do all of this in a way that’s both informative and engaging.
Learning digital customer service can be challenging and complex. To navigate this maze, you need a learning experience that’s engaging (that’s why we animate our lectures!), based on real-world examples (that’s why we have fun case studies!), and includes great supplementary materials. That’s what you’ll find inside.
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- Access 27 lectures & 1 hour of content 24/7
- Use the IPX system to diagnose & solve customer issues in a community-first context that’s appropriate for the social media era
- Mirror tone & provide social customer care for a global base of digitally-connected users
- Monitor your brand on social media, blogs, & other digital channels
- Generate revenue through compassionate customer service
“This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!” – Mazharul Islam
“I just loved the format of this presentation. the short segments made it easy for me to complete this course quickly with all the interruptions I usually get during the day. Thank you!” – Genevieve Clement
PRODUCT SPECS
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
THE EXPERT
Eazl | The Online School that Fits Your Life
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Eazl is the online school that fits your life. Since launching in 2013, Eazl courseware has received 10,000+ 5-star reviews and is trusted by teams at Tesla, Harvard, the World Bank, and many other leading organizations. Today, 150,000+ students use Eazl to build and prove their skills from anywhere, on any device, on their own schedule.
KEY FEATURES
Whether you are writing an email to a colleague or a proposal for a client, you need to be able to communicate clearly. Employers need employees with strong written communication skills and, in a world where a majority of interactions happen online, your writing skills are often your main points of contact with other professionals. The skills you will learn in this course are both scarce and in demand.
Do you want to make sure that your ideas are not lost because of poor writing quality? Do you need to speak on behalf of an organization and make sure you keep your readers’ trust? Do you need to convert potential clients into paying clients? Are you hoping to be a manager one day? If so, you need to know how to organize your ideas and write about them effectively.
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- Access 68 lectures & 5 hours of content 24/7
- Be able to write with impact
- Make your writing look trustworthy & pro-grade
- Organize your ideas in an outline
- Research any topic & cite the research you’ve found
- Learn why boolean searches are like digital lightsabers for a business writer
- Be able to write effective headlines
- Proofread & format your pieces
- Maximize the use of Google Documents’ more advanced features
- Write a sales proposal, data report, online article, proposal, & promotional video script step-by-step
PRODUCT SPECS
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: beginner
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
THE EXPERT
Eazl | The Online School That Fits Your Life
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Eazl is a totally new approach to business education, offering practical business courses in HD that fuse animation, interviews, templates, and interactive exercises to achieve better outcomes for participants in the community. We deliver business tools based on research from institutions like MIT, Harvard, and Stanford in a beautiful format that is optimized for maximum learning and retention and our team responds to your questions to support your learning outcomes. Use Weekly Brain Boosts (Fridays at 10am PST) and our frequent live events to keep your business brain engaged. Learning is a lifelong journey, not a destination.
Eazl is led by Davis (Head of Product) and Ludell (Marketing Director) with contributions from Patton (animation), Agustín (analytics), and Deer (public relations).
KEY FEATURES
Good customer service is an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don’t delight their current customers. But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends. This course gives you ideas on how to get positive responses from customers for more sales, more repeat customers, more good reviews, and business growth.
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- Access 24 lectures & 1 hour of content 24/7
- Build super-fans who buy more & recommend your business to their friends
- Create a customer experience that delights clients & makes them feel like they are getting a great product
- Make more money from repeat customers & referrals
- Turn even angry clients into loyal, long-term clients through amazing customer service
- Engage your customers in a better way
- Make customers love you
PRODUCT SPECS
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
THE EXPERT
Alex Genadinik | Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube
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Alex Genadinik is a coach on business, entrepreneurship, SEO, marketing, and Amazon. He is a 3-time best-selling Amazon author with some of his books used in universities and high schools. He is also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 2,000,000+ views, a successful affiliate marketer, and a serial entrepreneur in many other fields.
KEY FEATURES
Customer service has never been more important. In the digital age, one bad customer experience can have a devastating impact on your brand’s reputation. But the reverse is also true: by consistently overdelivering on expectations, you’ll have customers singing your praises and driving powerful word-of-mouth marketing in no time. Designed for both customer service professionals and other teams within your organization, this course takes a uniquely holistic approach to customer service, encouraging company-wide awareness of customer needs.
After this course, you should walk away with a high-level understanding of what it takes to deliver outstanding customer service in the modern world. You can use this knowledge to improve your own business or to boost your customer service career with your current or future employer.
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- Access 37 lectures & 1 hour of content 24/7
- Understand the basics of customer service & its importance in today’s world
- Improve company-wide awareness of customer needs
- Communicate effectively with customers both verbally & nonverbally
- Master the art of proactive customer service to optimize the experience & proactively delight every customer
- Respond to customer inquiries & solve problems in a way that leaves the customer satisfied and impressed, turning any negative emotions into positive ones
- Draw inspiration & learn from a collection of real-world stories and examples of exceptional customer service
PRODUCT SPECS
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
THE EXPERT
Brad Merrill | Media Entrepreneur & Bestselling Instructor
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Brad Merrill is the CEO of Merrill Media, a modern holding company focused on building independent, scalable businesses at the intersection of technology and media. He is regarded as an expert in his field, teaching business and technology courses to more than 100,000 students and providing marketing training to a number of prominent startups and Fortune 500 companies.
KEY FEATURES
In this course, you will have everything you need to know to make your emails look and sound professional. Whether you are a student or an employee at an office, this course is for people of all ages, who use the emailing system. You will also learn to understand these concepts by looking at case studies to strengthen the theoretical concepts. This course is designed to serve people from all age brackets and work backgrounds. Whether you are a manager of a big firm or a student, knowing email etiquette always comes in handy.
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- Access 21 lectures & 1 hour of content 24/7
- Learn the importance of netiquette or internet etiquette
- Know the basic format of a professional email
- Understand the importance of a powerful subject line
- Know the appropriate tones of format & informal emails
- Learn how templates make emailing easier
PRODUCT SPECS
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
THE EXPERT
Magine Solutions Team | This is Our World!
At Magine Solutions, the whole team believes that high-quality education should be available to everyone. That’s why the team is committed to working hard every day to promote online education in a new way. The team wants you and your friends and classmates to also get the best possible experience from this revolutionary approach by joining us today! With knowledgeable and experienced teachers with years of experience in the field, your learning will be at an advanced level. Whether you’re looking to learn more about the latest trends in marketing or how to use new software, Magine’s courses offer hands-on instruction and practical advice for today’s most pressing industry issues.
KEY FEATURES
Customer is the life of every business; the more customer, the more profit. Increasing customer demands many factors and the most important among them is customer service. If you don’t want to be on the list of those who lose their customers instead of increasing, this course is for you! In this course, you will learn about what does a successful customer service pattern looks like, what motifs and factors work behind every successful customer service plan. You will learn better and effective communication skill that makes you able to create a bond with your customer. This course helps you to understand the approaches that fail to build strong customer service. Whether you are a newbie in sales and customer service or an experienced business person, this course will definitely increase your knowledge and skills and bring you more profit!
- Access 15 lectures & 3 hours of content 24/7
- Build outstanding customer service
- Create a positive sales relationship
- Get more referrals
- Earn customer satisfaction and trust
- Make a profit in business
- Learn to form an outstanding customer service
- Improve poor & average customer service
- Get more customer satisfaction
- Earn customer’s trust
- Develop a positive relationship with customers
- Get more referrals
- Learn the 5 Tenets of TQM
- Avoid 10 daily sins of customer service
- Handle difficult customers
PRODUCT SPECS
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Certificate of completion included
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
Requirements
- Any device with basic specifications
THE EXPERT
Instructor
Skill Express | Develop your career, learn a new skill, or pursue your hobbies with flexible online courses
SkillExpress is your trusted platform for the most trending and useful online courses. Starting our journey officially in 2020, our efforts are keen on drafting, developing, and delivering online courses to train you for working collaboratively in a competitive work environment. Their team consists of professionals of different sectors working solely on their experiences and practical approaches to come up with a compelling and realistic course. Thus, it makes their courses suitable for all the people engaged in their respective fields. They believe that all courses should provide you with ways to improvise on yourself, including your skill set, knowledge base, and help you prove yourself as an asset in your workplace. They aim to devise interactive courses that would be both theoretically and practically correct and compatible with your field of interest. SkillExpress works in ensuring that their learners don’t need any extra assistance while working and studying.
KEY FEATURES
There is no such thing as a job today that isn’t service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.
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- Access 36 lectures & 2 hours of content 24/7
- Appreciate the true value of positive customer service at every level of an industry
- Understand the rules of great customer services
- Deliver outstanding customer service
- Manage & deal with both positive and negative feedback experiences
- Evaluate yourself & your business to determine the key wins required to deliver the customer service possible
PRODUCT SPECS
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Certificate of completion included
- Redemption deadline: redeem your code within 30 days of purchase
- Updates included
- Experience level required: all levels
Requirements
- Knowledge of the English language
THE EXPERT
Starweaver
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Starweaver is a technology and media company that delivers a completely new, immersive, addictive, and connected education experience online for technology and business professionals. The company helps in developing habits and skills that kick your talent into a star-level of performance. They deliver superlative, hands-on, and practical professional development and education focused on several key domains like data science, cloud computing, full stack, and more.
